The impact of Mismanagement on the Customer experience at Hanoi’s Hotel Metropole

There is no doubting the grandeur and luxury of the Sofitel’s Hotel Metropole in Hanoi. There is a sophisticated french colonial atmosphere that has been augmented under the Sofitel brand. The old citroen’s out the front fight for attention with the gleaming color coordinated cyclos and the liveried staff hint at a bygone era of [...]

Jan 26, 2012 | Categories: Travel | Tags: Hanoi, Luxury Hotel Vietnam, Metropole Hotel, Sofitel Legend Metropole | Leave A Comment »